Forum:Mod Evaluation

Hello. Basing this on what I've seen in a recent discussion last night, it's come to my attention that all the Chat moderators need to be put on an evaluation of some sort. I have got reports that some are unhappy with the way moderators conduct themselves. And I believe something like this should be put into a forum. Leave your opinion on the matter in the discussion. 08:55, February 18, 2012 (UTC)

Discussion
Is what you are saying a formal evaluation of all chat moderators? TheDocRichtofen (  Talk  ) 09:06, February 18, 2012 (UTC)


 * I believe he means exactly that. Thundervolt 09:10, February 18, 2012 (UTC)

Can I also state that this topic ignited a storm of open criticism and all-out debate on the Chat. Thundervolt 09:10, February 18, 2012 (UTC)

Only a truly successful debate has two sides. In order to move on, the two sides need to be resolved. Also, if it happens that a lot of Chat users are unhappy with certain members or all chat moderators (which I find extremely hard to believe the latter), it is our duty to make sure that users are happy and that the issue is resolved. TheDocRichtofen (  Talk  ) 09:28, February 18, 2012 (UTC)

Back when I was a chat moderator, I committed actions that were in violation of the Wiki's rules. The actions that I committed led to my chat moderator rights being put on hold until "the time is right". (I am in no way attempting to justify my actions. What I did was wrong, and the punishment I am receiving is just) Now, I hate to admit this but, I do not know what a lot (but not all) of these things were that I did wrong. Why? No one ever bothered to talk to me about them and discipline me on them. From what I have heard, users were reporting things to the admins in private messages and the admins just wrote it down and rarely bothered to take me aside for them and admonish me.

I simply did not know what I was doing was wrong, because I received no punishment/discipline. The human mind will completely, involuntarily disregard rules that are not enforced. (Granted, as a chat moderator I should have been able to discern between right and wrong. However, because I did not receive discipline, I thought what I was doing was perfectly fine.)

It was not until the incident on December 19 that finally broke the camel's back on all of the things I did, many of them being things I was never disciplined for.

I do know that I have no one to blame but myself, however I do believe that (as KATANA stated above) a evaluation system should be put in place to tell moderators what exactly (if anything) they are doing that is wrong so no other moderators will have the same thing happen to them that happened to me.

An idea I came up with is perhaps, at first, a large scale discussion with each chat moderator by some of the chat administrators. They can tell them what they have been hearing and explain how they should improve. Then from then on, when an admin receives a negative report against another user, they will admonish the chat moderator and tell them what it was they did wrong. Admins don't even have to tell the moderator who it was that reported them. However, I do believe that screenshots should be necessary in the report, which can be sanitized (Erasing names and other identifiable things. This can easily be done in MS PAINT) by the admins. The large-scale discussion may be too complex to work for some reason, but it is just an idea. However, the latter part seems highly resonable.

-- 10:17, February 18, 2012 (UTC)

I think it would just be good enough to go over monthly reviews for each of the chat mods, like ask other users how their conduct has been in Chat and how they've conducted themselves throughout the whole Wikia, like editing pages or participating in War Room discussions. 11:17, February 18, 2012 (UTC)

While I see your point, I honestly cannot think of that being effective. Considering the fact you will be telling users that they may have done something wrong like two weeks ago, it just won't work. Discipline is effective when a person is called out as soon as the incident occurs. Waiting until the end of the month, would be highly ineffective. The moderator may even continue to exhibit that behavior until they finally realize at the end of the month that they did something wrong. -- 11:25, February 18, 2012 (UTC)

I meant monthly reviews as the status quo, but if a mod screws up big time they'll have to be dealt with immediately. 11:28, February 18, 2012 (UTC)

Only if a mod screws up big time? It shouldn't matter as to the severity if they should be disciplined immediately. All screw-ups (regardless of severity) should be disciplined immediately. (However, bigger screw ups should definitely result in more severer discipline than others.) All it takes are a whole bunch of little things to finally break the camel's back. However, by disciplining immediately, they will learn not to do them and improve their behavior immediately. -- 11:39, February 18, 2012 (UTC)

OKAY OKAY AJ CALM DOWN. What i'm trying to say is that if a mod does something he shouldn't do, then he'll be dealt with immediately by the admins. The monthly review still goes forward though, like the admins should reinforce stricter management or organise the info on the banlist or something. I dunno 12:03, February 18, 2012 (UTC)

That is exactly what I was saying earlier. Mod does something wrong = immediate discipline which results in the mod knowing what he was doing wrong as well as him being given the opportunity to improve his behavior. Then, at the end of the month each has an evaluation to go over the behavior. -- 12:18, February 18, 2012 (UTC)

I don't really think that is necessary. However, evaluating chat moderators could be the best thing to do to point out the their flaws, and correct them. 12:09, February 18, 2012 (UTC)

Whenever I see a moderator doing something wrong, I will tell them about it. The problems I bring up usually remedy themselves afterwards. If all the chat admins and all the other moderators were to do this (this means the other moderators would have to step up to their peers to tell them when they're wrong), then we wouldn't need any organized system. Shotrocket6 13:30, February 18, 2012 (UTC)

I think a mixture of Yardhog and Paragon's ideas would be an effective scheme. The problem is having both as suggested would be a little overpowering. Chat Mods would constantly feel like they were being watched, which would be awkward and uncomfortable. It is important that the Chat Mods are doing their job proerly, but it is important they feel comfortable and are confident in doing their job. TheDocRichtofen (  Talk  ) 13:34, February 18, 2012 (UTC)

If we were to have an "Evaulation" when should it take place, what would the limits be, and what would happen to the Mods who don't appear because they are busy. I'm a little skeptical on these evaulations and it would seem that their would be a 2 sided arguement that would never cease to stop.13:44, February 18, 2012 (UTC)

Evaluation should only take place on active Chat Mods, that much is certain. It would also be the job of the administrators to do the evaluation. This is gonna take a lot of work, because there are so many questions. Where do we do it? Formal or informal? We gotta do some work before anything could be implemented. Solutions guys? TheDocRichtofen (  Talk  ) 13:53, February 18, 2012 (UTC)